User Researcher Consultant - Central Government sector

Job City:  London
Professional Area:  Digital Creative Services
Job Req ID:  118779

BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments.

With a strong understanding of best practices such as Government Digital Services (GDS) Service Manual; Human Computer Interface principles; ISO 9241-210: 2010 -  Ergonomics of human-system interaction and User Centred Design methodology, the User researcher role is a primary end-user advocate who produces interactive experiences that engage even the most discerning audiences.

They are research and data enthusiast who plan, design and carry out research activities with users that help teams get a deep understanding of the people that use interactive systems. All levels of research inform proposition, service, content and interaction design by providing simple yet engaging thematic insights, that stakeholders and colleagues will be able to consume, analyse and build interactive experiences that champion users needs. 

The role of a User Researcher Consultant is expansive in that they can operate across key phases such as Discovery, Alpha, Beta and Live to ensure iterative UCD refinements. A user researcher is an experienced practitioner who is able to plan and lead user research activities in larger teams and on complex services. They implement research, needs and behavioural analysis insights.


Key Accountabilities

All roles in our Digital Experience community require a passion for creating digital experiences which delight and inspire diverse audiences. We employ UR consultants to capture, analyse and advise teams and clients on how to build digital experiences that are empathetic to user needs and drive measurable business results. Key accountabilities / duties;

  • Leading a team of UR or collaborating on larger projects or programmes of a highly complex and business critical nature.
  • Deliver and/or manage teams to deliver outstanding user research and behavioural analysis.
  • Be a negotiator of change acting on behalf of end users but within the constraints of the art of the possible as well as ensuring that business objectives are adhered to
  • Represent BAE in direct client engagement both with senior sponsors and key stakeholders through collaborative working, reporting, facilitating key workshops, reviews and testing events and more.
  • Lead client presentations
  • Write up case studies and proposition / sales support materials from projects
  • Support business development activities including aiding sales proposals and pitches
  • Present ideas and concepts to clients or account managers with supporting rationale and thought process explaining how they address business and user needs.
  • Manage and lead a teams (BAE Systems and/or client) working across a number of work streams and provide both direction and objectives
  • Manage the Risks and Issues arising on the Project and communicate as necessary

Life at BAE Systems Digital Intelligence 

We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day.

By embracing technology, we can interact, collaborate and create together, even when we’re working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance well-being.

Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds – the best and brightest minds – can work together to achieve excellence and realise individual and organisational potential. 

Division overview: Capabilities

At BAE Systems Digital Intelligence, we pride ourselves in being a leader in the cyber defence industry, and Capabilities is the engine that keeps the business moving forward. It is the largest area of Digital Intelligence, containing our Engineering, Consulting and Project Management teams that design and implement the defence solutions and digital transformation projects that make us a globally recognised brand in both the public and private sector.

As a member of the Capabilities team, you will be creating and managing the solutions that earn us our place in an ever changing digital world. We all have a role to play in defending our clients, and this is yours. 

Job Title:  User Researcher Consultant - Central Government sector

Job City:  London
Professional Area:  Digital Creative Services
Job Req ID:  118779